Coping with work‐related stressors and building resilience in mental health workers: A comparative focus group study using interpretative phenomenological analysis

Experiencing excessive stress in the workplace can lead to mental ill health, which has costs both personally for individuals and for the wider economy in terms of lost working days. This study used two in-depth focus groups, one with NHS mental health workers (n = 9) and one with Samaritans’ volunteers (n = 8), to investigate how they cope with work-based stressors, and build and maintain resilience. The qualitative data derived from the focus groups were compared and analysed using interpretative phenomenological analysis to gain an in-depth understanding of the lived experiences of those working in both statutory and voluntary adult mental health settings. Four superordinate themes emerged: (1) Perceived lack of control as a stressor; (2) Ways of building resilience; (3) The dual impact of values; and (4) The effect of environment. The implications of these findings are discussed in the context of recommendations for training to help foster resilience within mental health care systems, along with possible areas of future investigation.